YOU CAMPUS
Customer service
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Course Introduction
Course pre-assessment
Workplace learning portfolio of evidence
Workplace learning logbook
Unit 1: Know your customer
Topic 1 | The supply chain
Activity 1 | Let's Discuss | Business systems
Topic 2 | Everyone's a customer
Activity 2 | Types of customers
Activity 2 | Let's Discuss | Types of customers
Unit 1 | Formative assessment | Business systems
Unit 1 | Formative assessment | Types of customers
Unit 2: Service standards
Topic 1 | Making a statement
Activity 3 | Let's Discuss | Service standards
Topic 2 | Evaluation tools
Activity 4 | Let's Discuss | Evaluating service performance
Topic 3 | The bottom line impact
Unit 2 | Formative assessment | Service Standards
Unit 2 | Formative assessment | Evaluating Service Performance
Unit 3: Monitoring and control
Topic 1 | Keep it simple
Topic 2 | Performance gaps
Activity 5 | Let's Discuss | Corrective action
Topic 3 | Feedback and corrective action
Unit 3 | Formative assessment | Corrective action
Course Conclusion
Conclusion
Course assessment
Summative assessment
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Qualification
NQF 4 | Generic Management: Process Manufacturing Qualification - Pilot
Customer service
Summary
Customer service
SAQA ID 242829, Level 4, 5 credits.
People Concept-08.jpg
Facilitator :
Johan Dill
Skill Level
:
Beginner